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GrafanaSight Privacy Policy

OwnerFlowdence Legal and Product
Applies to appGrafanaSight for Confluence
Review cadenceQuarterly and before publication

1. Who We Are

Section titled “1. Who We Are”
  • Company: Flowdence
  • Privacy contact: [email protected]
  • Business address: Melbourne AU, 3030

2. What GrafanaSight Does

Section titled “2. What GrafanaSight Does”

GrafanaSight is a Forge-based Confluence app that connects a Confluence space to a customer-managed Grafana Cloud instance. It renders Grafana panel snapshots, dashboard metadata, alert summaries, annotation timelines, and cache-first Rovo responses inside Confluence.

3. Data Categories Processed

Section titled “3. Data Categories Processed”
  • Confluence space identifiers and page identifiers required for app scoping and macro refresh.
  • Grafana Cloud URL and organization metadata.
  • Grafana dashboard, panel, folder, tag, alert, annotation, and rendered snapshot metadata.
  • Grafana service account token stored in Forge secret storage.
  • Operational log metadata required for troubleshooting.

GrafanaSight is designed to avoid unnecessary storage of Atlassian user profile data.

4. Why We Process This Data

Section titled “4. Why We Process This Data”
  • Provide requested Grafana views in Confluence.
  • Cache operational snapshots so runbooks remain useful and resilient.
  • Support troubleshooting, incident response, and product operations.

5. Data Hosting and Transfers

Section titled “5. Data Hosting and Transfers”
  • App runtime and storage are hosted by Atlassian Forge.
  • Outbound requests go to the customer-configured Grafana Cloud tenant at https://*.grafana.net.
  • Where personal data is transferred across borders, Flowdence applies appropriate safeguards required by applicable law.

6. Retention and Deletion

Section titled “6. Retention and Deletion”

Cached snapshots are retained for app functionality and may be refreshed or replaced. Grafana tokens remain stored until rotated or removed by configuration change. Customers can uninstall the app to remove app-held Forge data according to Atlassian Forge platform behavior.

7. Data Sharing

Section titled “7. Data Sharing”

Flowdence does not sell personal data. Data is shared only with infrastructure and subprocessors required to deliver the service.

8. Data Subject Rights

Section titled “8. Data Subject Rights”

Requests regarding personal data can be sent to [email protected].

9. Product-Specific Privacy Notes

Section titled “9. Product-Specific Privacy Notes”

Grafana dashboards, alert labels, annotation text, panel titles, and resource names may contain personal data depending on customer naming practices. Customers should avoid embedding sensitive personal data in Grafana resource names or labels.

10. Shared Baseline Policies

Section titled “10. Shared Baseline Policies”

This app-specific policy is read together with the shared Flowdence baseline policy pages.