ChangeGuard for Jira Support Policy
Last updated: 2026-08-05
- Support: https://flowdence.io/support
- Status: https://flowdence.statuspage.io/
- Security: security [at] flowdence.io
Support covers installation, licensing, Jira administrator access, Work Type Safety, Regulated Done, policy lifecycle, simulation, Health, Governance, compliance reporting, issue guidance, Audit exports, and documented Jira Software compatibility. JSM enforcement is not supported in the initial release; the in-product JSM check is readiness discovery only.
Response objectives
Section titled “Response objectives”- Critical widespread lockout, unsafe enforcement, or confirmed exposure: 4 business hours.
- Major unavailable function without safe workaround: 1 business day.
- Normal setup, localized defect, or documentation request: 2 business days.
These are initial-response objectives, not restoration guarantees.
Provide site URL, UTC time, affected surface, visible safe error code, and bounded steps. Never send passwords, PATs, raw privacy-registry values, or unrestricted Jira exports. Flowdence may require an active Marketplace support entitlement for commercial support.